Customer Service Representative (f/m/x) - German and English speaking 1st Level - 6 months temporary

  • Full Time
  • With Professional Experience
  • Temporary Contract

We’re an international software company at the forefront of imagining the future of digital security. Avira’s award-winning products and technology protect over 500 million users in the connected world.

What makes us special? First and foremost – it’s the authentic people at Avira. We have a great community feeling that fosters your uniqueness and offers the space to reflect, the feedback to grow, and the freedom to innovate.

Apply now

The Challenge

Acting as interface between customers and our products, our goal is to deliver best-in-class service. On the one hand, this includes helping our customer solve all potential problems with our products. On the other hand, you act as an advisor for our customers providing information about our product portfolio and helping in case of e.g. difficulties with the payment process and much more.

To support our team, we are looking for a motivated and highly customer-oriented employee (f/m/x) with strong communication skills.

The Team

The Customer Service Unit consists of 5 teams in 2 locations (Bucharest and Tettnang). The first level team is in direct contact with the customer solving problems via e-mail and phone. As a Customer Service Representative (f/m/x) you are directly reporting to the Team Manager Customer Service 1st level.

What you will do

  • After the first month of onboarding, inhouse training and knowledge transfer, you are able to work independently.
  • You are acting as the contact person for our customers helping them with their questions and problems concerning the Avira products.
  • Working on providing the step-by-step solution together with the customer.
  • Processing customer inquiries via telephone and email.
  • If necessary, you are forwarding the inquiries from our customers to the next level of support (2nd level).
  • Documenting our best-practice solutions in our help desk and our knowledge base.
  • You are actively participating in the optimization of our processes and tools.

The following points will help you to fulfill your responsibilities:

  • You are fluent in German and English, both spoken and written.
  • You are passionate about developing solutions together with our customers.
  • You show a high degree of self-initiative and independency, but you are also a team player and like to achieve goals with your team.
  •  You are familiar with current Windows operating systems and Microsoft Office.

An additional plus:

  • First sales experience (cross-selling, upselling).
  • Experience with MacOS.
  • Knowledge of iOS or Android.

 

Please attach your complete application documents including your salary expectations.

If you are looking for a culture that also encourages aspiration and professional excellence, get in touch with us and discover the Avira experience firsthand.

How we hire

1st Video Interview

2nd Video interview

On-Site

Apply now

Do you have any questions? We are happy to answer them!

Lena Komarek

+49 (0) 7542 - 500 - 2207
lena.komarek@avira.com

Benefits

  • Modern devices,
    infrastructure,
    and office concept
  • Gym Card and fitness courses
  • Private medical care
  • Learning and Developement offers
  • Flexible working hours
  • Relocation package

Update
Although there’s a lot of disruption nowadays due to Covid-19, we at Avira are continuing to run our daily business activities so that we stay true to the promise to our customers - now even more than ever: Protecting people in the connected world.

And we are doing this from the safeness of our own homes. Among other things, this means we are still hiring, but we have moved all our interviews online and all our colleagues are being onboarded remotely

So join us and you will be able to work from home until the danger is over.